Shipping policy
Last Updated: July 19, 2026
At Sneaker Vault Tysons, we are committed to providing a secure and reliable shopping experience. Please review our shipping policy before placing your order.
1. Shipping Methods
We offer the following shipping options at checkout:
- Standard Shipping: Estimated 3–5 business days
- Expedited Shipping: Estimated 1–3 business days
- Express Shipping: Estimated next business day (where available)
Delivery estimates begin after your order has been processed and shipped.
2. Shipping Rates
Shipping rates are calculated at checkout based on your shipping address, package weight, and selected shipping method.
Eligible orders may qualify for free standard shipping during promotional periods or when minimum purchase requirements are met.
3. Order Processing & Verification
To help protect our customers and prevent fraudulent purchases, all first-time online orders are subject to our verification process.
Verification may require customers to provide a valid government-issued photo ID that matches the billing information on the order. Additional verification may be requested at our discretion.
Orders are typically processed within 1–2 business days after verification is successfully completed.
Orders placed after 3:00 PM EST, on weekends, or on holidays will begin processing on the next business day.
Failure to complete the verification process may result in order delays or cancellation.
4. Shop Pay Orders
Orders placed using Shop Pay Installments or other delayed payment methods may require 1–2 business days for payment authorization and approval.
Once payment has cleared and any required verification has been completed, your order will be processed for shipment.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24 hours to become active after the shipping label has been created.
6. Domestic Shipping
We currently ship throughout the United States.
Delivery times are estimates provided by the shipping carrier and are not guaranteed.
Sneaker Vault Tysons is not responsible for carrier delays caused by weather, holidays, natural disasters, or other events outside of our control.
7. International Shipping
We currently ship to select international destinations.
International customers are responsible for any customs duties, taxes, import fees, or brokerage charges required by their country.
Sneaker Vault Tysons is not responsible for delays caused by customs processing.
8. Lost, Stolen, or Damaged Packages
Once a package has been transferred to the shipping carrier, the carrier becomes responsible for delivery.
If your package is lost, stolen, or arrives damaged, please contact us within 5 days of the expected or confirmed delivery date so we can assist you with filing a claim with the carrier.
While we will do our best to assist, Sneaker Vault Tysons cannot guarantee reimbursement for carrier-related issues.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately.
Once an order has shipped, we cannot guarantee that address changes can be made.
Orders returned due to incorrect or undeliverable addresses may be subject to additional shipping charges.
10. Returns & Exchanges
Please refer to our Return & Refund Policy for complete information regarding returns and exchanges.
Unless otherwise stated, all sales are final.
11. Contact Us
If you have any questions regarding shipping, please contact us:
Sneaker Vault Tysons
Email: support@sneakervaulttysons.com
Thank you for shopping with Sneaker Vault Tysons. We appreciate your business and look forward to serving you.